Mountaineering BOOTS - ALPINISM BLUE

Bought these for winter hiking with crampons. First couple of trips out very impressed but yesterday up on Pen Y Fan they sprung a leak - tiny air hole where the shoe meets the sole - could see bubbling when pressed my foot down. Soaking wet feet at the end of the day. Hopefully a one off manufacturing defect.

I bought these boots last winter and have used them for two winter trips and one summer trip in absence of a summer pair. On the positive side, they are very sturdy and waterproof. The grip is sure and they feel solid under foot. However, after the first week, when they were worn every day in a typical Scottish winter trip including scrambling and crampon use, they began to give me very bad blisters on both heels. On closer inspection, the padding on the heel of both boots had torn and become detached. Despite having worn them repeatedly for short, non technical outings, in the hope that they or my feet would become more adapted, they are still not comfortable for more than a few hours and certainly not over an extended trip of several days duration.

I have the same problem as Michael described here. I bought them last year and used for only 10 days in total. And now front hard part is deformed, so there is rigid point inside of the shoe, which damages my toe. I am quite surprised with this, cause front seems to be the most protected part of the shoe. Is it possible to get refund in my case?